Career Details

Opportunity Details:

Date Posted:

Reference #:

Career Title:





Help Desk Specialist (Level-1)

(Reference: J-BD4)


Promaxis Systems Inc. is a locally owned professional services company that has been providing Technical and IT Consulting Services to federal, provincial, and municipal governments as well as to private sector companies since 1971. A highly skilled and dedicated workforce has built our foundation. We continually strive to provide a challenging and rewarding work environment resulting in growth and stability; benefiting our customers, employees, and shareholders. We are proud to have developed a reputation for conducting our business in a professional and ethical manner, while satisfying our customers with high-quality deliverables and services.


Our Federal Government client is looking for an experienced Help Desk Specialist (Level-1)


The proposed resource must have:

• Two (2) years experience, within the past 6 years, with hardware and software support and troubleshooting in a Windows based LAN environment.
• Two (2) years experience, within the past 6 years, coaching and advising users in the use of commercial software.
• Two (2) years experience, within the past 6 years, answering, troubleshooting and logging trouble calls from clients regarding computer software or, hardware or network support.
• One (1) year experience, within the past 6 years, using Remedy or other problem tracking/asset management software.
• One (1) year experience, within the past 6 years, supporting a large network with greater than 500 workstations at more than one (1) location
• One (1) year experience, within the past 6 years, supporting a government classified network at the secret level.
• One (1) years experience, within the past 6 years, using desktop remote access software. (IE Remote assistance and Remote Desktop)
• Completed two (2) years of post-secondary education in a computer Science or an IT related field from a recognized post-secondary institution (vendor specific certification will not be accepted, ie, CCNA, MCSE).
• Experience supporting office automation tools in Microsoft products. (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Internet Explorer, Microsoft Outlook)
• Experience with BlackBerry configuration, troubleshooting and support.
• Successfully completed tasks in an IM/IT related assignment, within the past 6 years, within a Government of Canada department/agency.




In order to be eligible, candidates must have a minimum security clearance of “ SECRET” upon submission of their resume


Throughout the National Capital Region


If this is of interest to you, please forward your resume, in MS word format, to by July 20, 2013 indicating the reference number (J- BD4) in the subject line of the e-mail. All resumes will be considered, however, only those candidates that clearly meet the requirements will be contacted. We thank you for your interest.

Closing Date:

Please send your résumé (as an MS Word attachment) to:
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