Career Details

Opportunity Details:

Date Posted:

Reference #:

Career Title:

Location:

Education:

 

Qualifications:

Promaxis Systems Inc. has a requirement for a Senior Quality Assurance and Management Specialist

If you have the following qualifications, we are very interested in talking with you about this opportunity;

Scope of work
The scope of work is to include:
• Establish current quality assurance standard at the file processing level based on current standard procedures;
• Develop and recommend options for Quality Assurance Framework that would be tailored to our operational environment;
• Initiate Gap Analysis in processing practices vs proposed quality standards;
• Develop an implementation plan based on chosen option;
• Propose quality assurance mechanism options and tools to measure and provide feedback/coach employees on quality performance;
• Prepare communication tools in French and English for employees and management, i.e.: PowerPoint, Qs and As, Key Messages, Reports, etc.

Tasks
The Contractor will:
• Meet with upper management to obtain information required to complete the project;
• May require traveling to or conferencing with remotely located office
• Analyze initial data provided;
• Lead interviews with managers and other relevant stakeholders of each service channels (except OT and CoI) to understand the complexities of the Operation’s environment and different workflows;
• Identify gaps in existing processes and recommend options on improving the quality the passport issuing process;
• Present options for a Quality Assurance Framework for upper management to chose from;
• Develop a quality framework implementation plan once the option is chosen;
• Develop bilingual presentations explaining the quality improvement project implementations steps to employees and management.


MANDATORY REQUIREMENTS:

M1 The Bidder must demonstrate within the resumé for the proposed resource where they meet the minimum mandatory requirements (educational, professional designations and work experience) for resource category: 3.5 Senior Quality Assurance/Management Specialist Level 3 as per the flexible grid below.
*The Bidder must provide, at bid submission, copies of the education and/or professional designation certification of the proposed bidder.

M2 The proposed resource must possess a minimum of two (2) *projects within the last five (5) years which demonstrate experience and expertise in working with a federal government organization reviewing current quality assurance mechanism and establishing gap analysis between current state and proposed future quality assurance framework.
*The Bidder must demonstrate within the proposed resource’s resumé the projects relevant to the professional experience required for this criterion. Each project must have specific dates (month and year) of experience as well as the total duration of project (number of months). Each project must be accompanied by references from the proposed resource’s previous clients. Reference shall include name, company, government organization, phone number and email.

M3 The proposed resource must possess a minimum of two (2) *projects within the last five (5) years which demonstrate experience and expertise in working with a federal government organization in the development of a Quality Assurance Framework including implementation plan, supporting tools, reporting mechanism and relevant communication strategy
*The Bidder must demonstrate within the proposed resource’s resumé the projects relevant to the professional experience required for this criterion. Each project must have specific dates (month and year) of experience as well as the total duration of project (number of months). Each project must be accompanied by references from the proposed resource’s previous clients. Reference shall include name, company, government organization, phone number and email.

M4 The Bidder must provide, at bid submission, a signed statement stating that they are able to provide the final deliverables within the level of effort indicated in Part B, section 4 of the Availability Confirmation Form.


LANGUAGE: Bilingual

SECURITY: Secret

If this is of interest to you, please forward your resume, in MS word format. Please indicate the reference number in the subject line of the e-mail. All resumes will be considered, however, only those candidates that clearly meet the requirements will be contacted. We thank you for your interest.


Closing date: November 27, 2012

(Please Note that this position may have been filled prior to the closing date. Applicants may call to confirm if the position is still available. However, as we receive these requests on an on-going basis we will be accepting resumes for future opportunities).
 

Closing Date:

Please send your résumé (as an MS Word attachment) to:
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