Promaxis Systems Inc. has a requirement for a Service Desk Analyst.

If you have the following qualifications, we are very interested in talking with you about this opportunity;

MANDATORY REQUIREMENTS:

Service Desk Analyst
M1: Must have one (1) year of experience in the last three (3) years working as a Help Desk Specialist in an IT service desk environment, providing IT-related first line support to more than 100 users.
M2: Must have one (1) year of experience in the last three (3) years supporting MS Office Suite.
M3: Must have one (1) year of experience in the last three (3) years supporting and troubleshooting MS Outlook in an MS Exchange environment.
M4: Must have one (1) year experience in the last three (3) years of experience working in an Active Directory environment.
M5: Must have one (1) year of experience in the last three (3) years working as a Help Desk Specialist using standard Information Technology Service Management (ITSM) tools.
M6: Security Screening Certificate for at least Reliability Status required.

Point Rated Criteria
R1: Experience working as a Help Desk Specialist in an IT service desk environment, providing IT-related first line support to more than 100 users.
R2: Experience Supporting MS Office Suite.
R3: Experience supporting and troubleshooting MS Outlook in an MS Exchange environment.
R4: Experience in supporting and troubleshooting RIM Blackberry
R5: Experience working in an Active Directory environment
R6: Experience working as a Help Desk Specialist using SupportMagic or equivalent technologies.

LANGUAGE: Bilingual

SECURITY: Enhanced Reliability

If this is of interest to you, please forward your resume, in MS word format, to abrown@promaxis.com. Please indicate the reference number in the subject line of the e-mail. All resumes will be considered, however, only those candidates that clearly meet the requirements will be contacted. We thank you for your interest.

Closing date: March 21, 2013

(Please Note that this position may have been filled prior to the closing date. Applicants may call to confirm if the position is still available. However, as we receive these requests on an on-going basis we will be accepting resumes for future opportunities).