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Opportunity Details:

Date Posted:

Reference #:

Career Title:

Location:

Education:

 

Qualifications:



Computer Application Support (Level-2)

(Reference: JJW-2657)


COMPANY DESCRIPTION:

Promaxis Systems Inc. is a locally owned professional services company that has been providing Technical and IT Consulting Services to federal, provincial, and municipal governments as well as to private sector companies since 1971. A highly skilled and dedicated workforce has built our foundation. We continually strive to provide a challenging and rewarding work environment resulting in growth and stability; benefiting our customers, employees, and shareholders. We are proud to have developed a reputation for conducting our business in a professional and ethical manner, while satisfying our customers with high-quality deliverables and services.


JOB DESCRIPTION:

Our Federal Government client is looking for an experienced Computer Application Support (Level-2) to perform the following duties:

• Provide user advisory and information services through the NCR ServiceDesk, including responding to inquiries on NCR IT subjects of a general nature
• Provide the initial point of contact for technical help in the case of individual users experiencing problems with the use of network hardware, software and applications
• Conduct first-level and second-level problem determination and analysis on all client calls.
• Respond to incoming calls received by the NCR ServiceDesk, which includes troubleshooting and responding to user problems over the telephone.
• Use Magic ServiceDesk software to receive, log and track all trouble calls and record all actions taken, up to problem resolution.
• Update client information/address in the MAGIC Service database as required.
• Isolate problems and give follow-up instruction as required to reduce the overall number of trouble calls.
• Conduct follow-up activities with clients to ensure all problems are resolved to the client's satisfaction, according to Service Level Agreements.
• Follow all policies and procedures as directed by the Manager.

JOB REQUIREMENTS:

The proposed resource must have a:

• Minimum six (6) months within the last 2 years Providing ServiceDesk phone support to clients in a Windows desktop environment
• Minimum twelve (12) months within the last 2 years demonstrated experience supporting MS Office 2003 or more recent.
• Minimum twelve (12) months within the last 2 years demonstrated experience supporting MS Outlook 2003 or more recent
• Minimum twelve (12) months within the last 2 years demonstrated experience in user account management in an Active Directory environment.
• Minimum twelve (12) months within the last 2 years providing user and network support in a Windows XP or more recent desktop environment.

LANGUAGE REQUIREMENTS:

English and/or Bilingual


SECURITY CLEARANCE REQUIREMENTS:

In order to be eligible, candidates must have a minimum security clearance of “ RELIABILITY” upon submission of their resume


LOCATION:

Throughout the National Capital Region


SUBMISSION INSTRUCTIONS:

If this is of interest to you, please forward your resume, in MS word format, to sbanerjee@promaxis.com by May 13, 2013 indicating the reference number (J-2657) in the subject line of the e-mail. All resumes will be considered, however, only those candidates that clearly meet the requirements will be contacted. We thank you for your interest.
 

Closing Date:

Please send your résumé (as an MS Word attachment) to:
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