Computer Application Support (Level-2)(Reference: JJW-2657)COMPANY DESCRIPTION:Promaxis Systems Inc. is a locally owned professional services company that has been providing Technical and IT Consulting Services to federal, provincial, and municipal governments as well as to private sector companies since 1971. A highly skilled and dedicated workforce has built our foundation. We continually strive to provide a challenging and rewarding work environment resulting in growth and stability; benefiting our customers, employees, and shareholders. We are proud to have developed a reputation for conducting our business in a professional and ethical manner, while satisfying our customers with high-quality deliverables and services.JOB DESCRIPTION:Our Federal Government client is looking for an experienced Computer Application Support (Level-2) to perform the following duties:• Provide user advisory and information services through the NCR ServiceDesk, including responding to inquiries on NCR IT subjects of a general nature• Provide the initial point of contact for technical help in the case of individual users experiencing problems with the use of network hardware, software and applications• Conduct first-level and second-level problem determination and analysis on all client calls.• Respond to incoming calls received by the NCR ServiceDesk, which includes troubleshooting and responding to user problems over the telephone.• Use Magic ServiceDesk software to receive, log and track all trouble calls and record all actions taken, up to problem resolution.• Update client information/address in the MAGIC Service database as required.• Isolate problems and give follow-up instruction as required to reduce the overall number of trouble calls.• Conduct follow-up activities with clients to ensure all problems are resolved to the client's satisfaction, according to Service Level Agreements.• Follow all policies and procedures as directed by the Manager.JOB REQUIREMENTS:The proposed resource must have a:• Minimum six (6) months within the last 2 years Providing ServiceDesk phone support to clients in a Windows desktop environment • Minimum twelve (12) months within the last 2 years demonstrated experience supporting MS Office 2003 or more recent.• Minimum twelve (12) months within the last 2 years demonstrated experience supporting MS Outlook 2003 or more recent• Minimum twelve (12) months within the last 2 years demonstrated experience in user account management in an Active Directory environment.• Minimum twelve (12) months within the last 2 years providing user and network support in a Windows XP or more recent desktop environment.LANGUAGE REQUIREMENTS: English and/or BilingualSECURITY CLEARANCE REQUIREMENTS: In order to be eligible, candidates must have a minimum security clearance of “ RELIABILITY” upon submission of their resumeLOCATION:Throughout the National Capital RegionSUBMISSION INSTRUCTIONS:If this is of interest to you, please forward your resume, in MS word format, to firstname.lastname@example.org by May 13, 2013 indicating the reference number (J-2657) in the subject line of the e-mail. All resumes will be considered, however, only those candidates that clearly meet the requirements will be contacted. We thank you for your interest.